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Case study: John Williams Heating Services Ltd

May 19, 2016   //   by The IT Guy   //   Business IT support, Email Hosting, IT Support  //  No Comments

John Williams Heating Services are our chosen case study this month. We have been supporting them for over 2 years now and put many improvements into their system to enable them to work more efficiently and reduce the risk of downtime.

John Williams Heating Services were using a BT Connect email address and a POP3 email account to collect it. This provided a number of issues:

• The email address didn’t look professional
• Emails were not getting backed up
• Their emails were not synchronised so nobody knew which emails had been dealt with
• When there was a problem they had to call BT which meant being on hold for a very long time

They were also using a single PC to share documents across their network. With different types of machines and operating systems on the network, this proved problematic and connectivity would often drop out leaving them frustrated and not being able to access their data.

The antivirus John Williams used had different licences, this meant that different machines would run out at different times and was difficult to manage.

We bought them a company domain name of and advised them to upgrade their website. We then moved their email onto our Hosted Exchange platform and made sure they were all using Microsoft Outlook. John Williams Heating Services really adapted to the new system very well, as they use one email address for all the admin/office functions. They came up with their own system of flagging emails that had been dealt with and prioritising emails, and because everything was in sync they could see what had been dealt with.

Sharing documents was an easy solution to fix. We simply installed Dropbox for them and moved all documents from the one PC into Dropbox. This resolved the problem of accessing data as Dropbox uses the internet to synchronise data across all the PC’s.

With their antivirus we moved them onto Eset Endpoint Antivirus. This is centrally managed by us and needs only 1 licence for all machines. It’s now much easier to keep track of when it expires and renewing every year is just a simple click of a button.

“We are extremely pleased with the support we receive from the team and also their quick response times when things occasionally go wrong. We wouldn’t hesitate recommending The IT Guy for peace of mind”
John Williams Heating Services

John Williams Heating Services have provided exceptional heating and boiler services for over 25 years and are well known as domestic, landlord and letting agency heating and plumbing specialists.

Email: why you should be using a Hosted Exchange solution

Apr 19, 2016   //   by The IT Guy   //   Business IT support, Email Hosting  //  No Comments

We all use it, and let’s admit it, we all have a marmite relationship with it… We either love it or hate it.

Most people probably hate it, yet we still use it all day every day and it’s still the most widely used form of communication for businesses. Problem is, most businesses take it for granted and don’t invest in one of the most important tools in the company.

Most businesses could not survive a day without email, it’s a scary thought and one that needs to be taken seriously. There is a simple solution however…

The solution is to use Hosted Exchange. For those of you that already use a Hosted Email solution, pat yourself on the back – you can stop reading and make a cuppa. For those of you that don’t…tut tut.

There are so many benefits to using Hosted Exchange, almost too many to mention so we will touch on the most important ones here:

Backed-up data – No need to worry about Outlook crashes, corrupt data files or even a hard disk meltdown! Simply set up your account again or grab a new PC and hey presto… ALL of your emails will appear again.

Out of office – Such a simple feature yet one that is not available with POP or IMAP accounts. Set up an auto reply in minutes and share with the world that you are on holiday!!

Get access anywhere – Because Hosted Exchange is cloud-based it can be accessed from anywhere, through Outlook on your desktop, web browser or mobile. And unlike POP or IMAP accounts, all your contacts and calendar entries will be there as well.

Huge mailbox sizes – With POP and IMAP there will be a limit on how many emails you can actually store. With Hosted Exchange that is a thing of the past. With our product you can even have up to 125GB of storage!!

Reduce installation costs – If you have an in-house server just for email, then you could save money by reducing the need for expensive hardware installations and ongoing maintenance.
There are a load of other features as well, but the bottom line is if you are using a POP or IMAP system for email you really should consider using Hosted Exchange. You and your business would benefit hugely from it and that’s the most important thing to remember.

So give us a call today on 01249 470 070 or an email

The Great British Mailbox

Feb 3, 2016   //   by The IT Guy   //   Email Hosting, IT Support  //  No Comments

Hosted Exchange email accounts

Well guys, this is really BIG news… because as of today our Hosted Exchange mailboxes now have a massive 125GB limit at no extra cost! We’ve increased the storage limit of all new and existing Exchange mailboxes, making them the largest available anywhere in the UK.

It’s also British. You can rest assured that your data is stored within UK shores and supported by a UK team. With ongoing concerns regarding Safe Harbour data privacy, it is now more important than ever that your data is held firmly within the UK by a company you can trust.

So if you are an existing customer then congratulations, and pat yourself on the back – by using us for your Hosted Exchange email you are onto a good thing.

Not an existing customer? Tsk, tsk… get in touch and have a chat with us about how we can help provide this amazing service to your company. We don’t bite!


Jan 3, 2016   //   by The IT Guy   //   Email Hosting, IT Support, Online Backups, Remote Support, Website Hosting  //  No Comments

Hello and welcome to the new IT Guy website and brand – we hope you like it!

Business IT support and email hosting

In fact please do let us know what you think, all feedback is most welcome – good or bad! We are very excited about 2016 and have already moved into bigger offices and will be recruiting new staff very shortly. 2016 will see The IT Guy rapidly grow into what we believe will be the best IT Support company around and we want to take you on that journey with us. So if you are an existing customer then thank you very much for being with us – if you are not a customer yet then get in touch and see what we can do for you and your business. You don’t have to take our word for it, check out our amazing testimonials from a handful of our very happy customers!

Thanks for reading and have a very prosperous 2016!

I’m sorry, it’s snowing….

Jan 3, 2016   //   by The IT Guy   //   Email Hosting, IT Support, Remote Support  //  No Comments

That white stuff is due to fall again – already the weather has caused problems all over the country, however for our customers that doesn’t really affect you. Why?! Because by using the latest – and very simple – technology, we can take control of your computer and fix those annoying issues that you have.

By using cloud technology and not relying on old fashioned IT support models, downtime is almost a thing of the past. If your office does suffer from an outage, your emails and documents can be accessed from a PC or laptop outside of your office – even through your mobile phone.


Just this morning, a letting agency called in distress that their PC had lost all their network connections and they couldn’t get emails, internet or shared docs. After listening to them it was discovered that this happened after a Windows Update. So by going into Device Manager and rolling back the appropriate driver the problem was fixed! To us that was very easy, but to the customer they had no idea, and were worried about not getting someone to visit due to weather.

Remote and telephone support is a powerful tool, and most of your problems can be fixed by this. Don’t sit on those niggling issues, let us know and we’ll resolve them for you!

So if you are ANYWHERE in the UK, or even the WORLD for that matter, we can always help you.

So why not say hello...

01249 470 070   I

we don't bite!