Chippenham IT Support | it guy
Tagged with " Chippenham IT support"

New virus warning – take a backup today! WannaCrypt has arrived…

May 15, 2017   //   by The IT Guy   //   Antivirus, Business IT support, IT Support  //  No Comments

Another day, another virus. The latest one doing the rounds is the WannaCrypt Ransomware which is very similar to Cryptolocker that did the rounds a while back. For those of you that don’t know, these come in the form of attachments via an email and once opened spread like wildfire encrypting files on your machine and anything attached to it – it can even encrypt files on an external drive, NAS drive, cloud storage or server that your machine is connected to. Once encrypted it is practically impossible to recover the data without paying a ‘ransom’ fee and even then it’s not guaranteed to work.

What can I do to stop this?
Not a lot. But there are measures to prevent it. If you think you have opened an attachment disconnect the machine from the internet straight away. Make sure you have a decent antivirus product in place and not a free one. A good antivirus product will update itself several times a day to keep your machine protected. We know that Eset and a few others are capturing these but sometimes they can get through. Be extra careful when opening an attachment – double check, and triple check that the attachment is legit and if in doubt call your IT support.  Make sure you have an off-site backup. View our antivirus here

What backup measures should I have in place?
You need to remember that anything attached to the network or the machine infected can potentially be encrypted therefore can potentially be lost or corrupted. We recommend that you have at least one backup stored off site on an external hard drive and rotate this at least once a week. Cloud solutions are good but remember if the files on your machine change so will your files in the cloud. Some cloud storage providers will keep a previous version of your documents but this shouldn’t be relied on.

Backups have never been so important, so please check what you are doing and if in doubt give us a call on 01249 470 070

When switching it off and on doesn’t work…

Aug 23, 2016   //   by The IT Guy   //   Computer Repairs  //  No Comments

You may laugh, but this does work for a number of common faults and can clear those daft annoyances that Windows throws up from time to time. But sometimes – just sometimes, this won’t work. One of those times would be a hardware failure.

There is no need to panic however, as we now have a hardware repair service and will soon be launching a repair centre. We can repair most faults including damaged laptop screens, motherboard faults and power supplies as well as carry out memory upgrades, hardware installations and data recovery.

All repairs come with a 3 month guarantee and are fully tested before handing back to the customer. We aim to complete all repairs within 24-48hrs depending on part availability. In comparison PC World will give you an estimated time of roughly 2-3 weeks!

So next time your computer goes ‘pop’ please bring it to us for a swift and reliable service. In the meantime, head over to our hints and tips page for advice on prolonging the life of your computer.

New virus warning – take a backup today! Zepto has arrived…

Aug 9, 2016   //   by The IT Guy   //   Antivirus, Business IT support, IT Support  //  No Comments

Another day, another virus. The latest one doing the rounds is the Zepto Ransomware which is very similar to Cryptolocker that did the rounds a while back. For those of you that don’t know, these come in the form of attachments via an email and once opened spread like wildfire encrypting files on your machine and anything attached to it – it can even encrypt files on an external drive, NAS drive, cloud storage or server that your machine is connected to. Once encrypted it is practically impossible to recover the data without paying a ‘ransom’ fee and even then it’s not guaranteed to work.

What can I do to stop this?
Not a lot. But there are measures to prevent it. If you think you have opened an attachment disconnect the machine from the internet straight away. Make sure you have a decent antivirus product in place and not a free one. A good antivirus product will update itself several times a day to keep your machine protected. We know that Eset and a few others are capturing these but sometimes they can get through. Be extra careful when opening an attachment – double check, and triple check that the attachment is legit and if in doubt call your IT support.  Make sure you have an off-site backup. View our antivirus here

What backup measures should I have in place?
You need to remember that anything attached to the network or the machine infected can potentially be encrypted therefore can potentially be lost or corrupted. We recommend that you have at least one backup stored off site on an external hard drive and rotate this at least once a week. Cloud solutions are good but remember if the files on your machine change so will your files in the cloud. Some cloud storage providers will keep a previous version of your documents but this shouldn’t be relied on.

Backups have never been so important, so please check what you are doing and if in doubt give us a call on 01249 470 070

An update from The IT Guy

Aug 3, 2016   //   by The IT Guy   //   Business IT support, IT Support  //  No Comments

Hello everyone, we have been very busy here at The IT Guy and a few changes have been made which we are excited to share. In the last 6 months we have moved offices into Chippenham town centre which has been great – especially as it’s near a cake shop!

We have however, already outgrown this office and are looking to move again within the same location but to bigger premises with more room for expansion.

We are continuing to increase our product range with the latest being VoIP phone systems – these are proving popular and if you have fibre broadband it’s a must for any business.

We have also taken on another full time IT technician and a part-time worker. Ben will soon be answering your support calls and also coming around to visit various sites so he can meet you and see how you operate day to day. He brings a different skill set to The IT Guy meaning we can now repair PC’s and laptops as well as some models of tablets and phones (view our repair here).

There is also one more change to note, which is the most important one – all support calls now need to be directed through our main number 01249 470 070. We cannot guarantee that calls to any other number will be answered anymore so please, please, please use this number…

01249 470 070

So why not say hello...

01249 470 070   I  hello@iamtheitguy.co.uk

we don't bite!